Missing Items & Trust Policy
At SQ Cleaning, we take trust, honesty, and respect for our clients’ homes very seriously.
If a client reports that an item is missing following a cleaning, we will take the concern seriously,
speak with the team members who were present, and cooperate in good faith to clarify what
may have happened.
To avoid misunderstandings while the situation is being resolved, we may temporarily pause
cleaning services until the item is located or the matter has been clarified. This is not intended to
place blame or make assumptions about anyone involved. It is simply a precaution that protects
both our clients and our team.
Our goal is always to handle these situations with honesty, professionalism, and respect while
maintaining the trust that is essential when we care for someone’s home.
